Frequently Asked Questions…

If you have a nagging question or comment for any of our team, hopefully, you can find the answer to your question below – saving yourself some (email typing time).

If you have a question that you do not find the answer to below, you are welcome to contact us and we will be happy to do our best to assist you further.

E-commerce website design services UK and US

Q. How long will my project take to complete?

Well, you know what they say….. ‘How long is a piece of string?’….. Just like no 2 people are exactly the same, NO 2 websites are the same either!……in other words, the simple answer to this questions is that there are so many variables that will affect how long a website will take to build. Factors such as:

. Do you require a simple one-page web site, a brochure website, or an all singing & dancing dynamic E-commerce store.
. Will you require any custom scripts on your store?
. Do you need us to source & provide the images & content for your site, or will you provide these?
. These are just a few of the elements that will affect how long your website will take.

Q. Are there additional costs?

NOPE!…..We are super proud to say that with Pyrexcel Web Design, the price that you see (or the prince that you are quoted by our staff) is the price that you will pay. We promise that there will be NO extra hidden fees or charges with our website development agency services. Which means that you are able to plan your finances without any hidden surprises!

Q. Can I have some input into the design, look or feel of my website?

A. You can, YES…someone from our design team will be in touch with you throughout the different stages of your project. At all stages of your project, you are welcome to communicate with your project manager and let them know anything you may have on your mind that relates to your websites or project.

Q. Can I change Plans or cancel at any time?

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Q. Is Support Included?

Yes, unlimited support is included with every website project we create. We do not like to limit our customers when it comes to support. After you purchase you will be assigned your own project manager who will be able to assist you with all aspects of your website project.

Q. What about if I want to edit the content of my website by myself?

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Q. Are there any additional costs?

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Q. Can I change Plans or cancel at any time?

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Q. Is website hosting included in your pricing?

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Q. What about Refunds?

A. As you can imagine, because most of our services are digital, we are unable to offer a refund on the majority of our services once your project has been started. We always offer a cooling off period before beginning your project and you are able to cancel within this 7 day period for a free refund.

FAQ didnt solve your problem?

Here are several ways to contact us

Need Support?

Still need help? You can raise a Support Ticket and we will do our best to get back to you within 24 hours.

Check Forum

You may also be able to find the answer to your query here on our customer support forum. We hop this saves you time in not needing to reach out to us